Next-Gen Payments & EPOS: Tailored for Your Success
Book Your Free, No-Obligation Consultation Today
Who we are
PenguinPay is a leading provider in the card payments and electronic point-of-sale (EPOS) industry, offering a bespoke, consultative approach to businesses across the hospitality, retail, and eCommerce.
Based in the East Midlands and with over 28 years of experience in IT and consulting, founder Chris Niblett has built PenguinPay with one mission: to deliver custom solutions that drive success through superior service. We don’t just provide systems; we help businesses choose the right solutions that cater specifically to their needs, whether they’re a restaurant, coffee shop, pub group, or multi-location enterprise.
We partner with top-tier payment providers and EPOS vendors to offer flexible, cost-effective, next-gen technology designed to improve operational efficiency, reporting, and the customer experience.
What we do
At PenguinPay, we specialise in offering bespoke electronic payment and point-of-sale solutions tailored to meet the unique needs of your business. Our services go beyond simply selling products – we provide consultative support to ensure the solutions we offer are the right fit for your business operations. From Fully Integrated EPOS systems, Face-to-Face Card Payments, E-commerce gateways, Virtual Terminals, Business Banking and Business Funding, we give businesses the tools they need to thrive in a competitive market.
We work with a diverse range of trusted providers, ensuring you get options that best suit your needs and budget. Whether you’re looking for stand-alone system or an all-in-one, integrated solution, PenguinPay has you covered with cutting-edge technology and unparalleled service.
How we do it
The PenguinPay Process
We believe in giving businesses the tools they need to succeed. Our service-driven, consultative approach ensures that we always take the time to understand your needs, recommend the right systems, and provide ongoing support throughout the process.
Step 1
Free, No-Obligation Review
We kick off with a no-obligation review of your current payment systems and EPOS setup. Our goal is to understand your business operations and identify any pain points or inefficiencies that could be improved with a better solution.
Step 2
Cost Analysis
Next, we perform a cost analysis that compares your existing service fees with the savings you can expect with a new provider. We take a deep dive into your costs, breaking down charges and identifying where your business can save money – helping you maximise your investment.
Step 3
Tailored Proposal & Report
Finally, we present you with a detailed report and proposal that outlines the best-fit solution for your business. This ensures you have all the information you need to make a fully informed decision.
Our Trusted Providers
At PenguinPay, we partner with industry-leading payment and point-of-sale providers to offer solutions that are truly tailored to your business needs. We work with a variety of partners to ensure you get the flexibility, scalability, and affordability your business deserves.
Designed for hospitality and retail. Square is a global technology company providing electronic payment solutions to millions of businesses worldwide, whether you’re a small high street coffee shop or a multi-site enterprise.
A hassle-free payment solution and acquirer for small businesses with flexible payment plans, next-day payments, business banking and real-time sales data.
Integrates with 50+ EPOS solutions including Loyverse, SwooPOS and eposnow
A versatile payments platform offering a full suite of products including Face-to-Face Card Payments, Virtual Terminal and E-commerce integration for all business types with award-winning fraud prevention and 7-day payouts. Partners with Barclaycard as their acquirer.
A global commerce platform and merchant acquirer offering a five-star payment experience with industry-leading products and security across your entire operation.
A flexible, scalable, global payment gateway and acquirer focused on retail and high-risk sectors such as on-line gaming and gambling including integration with E-Commerce platforms like Shopify, WooCommerce, Opencart and Magento.
An easy-to-use payments provider for small businesses with a focus on hospitality with their built in tipping functionality. yetipay partners with Adyen as their payment acquirer.
Designed for hospitality and Retail, Square combines: Point of Sale (POS), Card Payments, Reporting & Analytics, Customer Engagement Tools, Staff Management.
All in one seamless platform
EPOS, Payments and Orders: A powerful, flexible and affordable Point-of-Sale solution that works with you.
A powerful pocket-sized, all-in-one EPOS deigned for hospitality to take orders and payments from a hand-held terminal.
Streamline your operations, boost your bottom line, and deliver incredible guest experiences with our next-gen restaurant technology platform.
A free cloud-based EPOS system for small hospitality and retail businesses.
Reliable and user-friendly, perfect for small to mid-sized businesses.
PenguinPay
Business Cash Advance
Through our partner YouLend, PenguinPay can provide your business fast, flexible funding. Traditional bank loans often don’t fit the bill, because a fixed monthly payment isn’t flexible enough to meet your business’ needs. We offer a more flexible financing option, which adjusts to your cashflow. Repayments are set as a fixed percentage of your daily card sales, where your payments are always automatically adjusted to keep things manageable for you.
Partner Spotlight
Proud to Be One of the UK’s First Square Independent Consultants
At PenguinPay, we’re excited and proud to be one of the very first Independent Consultants of Square in the UK, selling their innovative and market-leading products and services. This partnership positions us at the cutting edge of payment solutions, and brings the revolutionary Square POS solution to the hospitality, leisure, retail and online sectors through us.
Square’s success has been built on simplicity. At a time when traditional payment providers often offered complex pricing, lengthy contracts, and complicated technology, Square introduced a transparent, user-friendly solution that allowed businesses to start taking payments quickly and confidently
What truly sets Square apart is its all-in-one ecosystem. Beyond card payments, Square provides businesses with powerful tools for point of sale, inventory management, customer engagement, reporting, online selling, and business growth, even embedding AI into the platform to assist in everyday tasks. This integrated approach helps merchants spend less time managing systems and more time serving customers. Millions of Square sellers across the globe trust Square to power their business and help them thrive in the economy.
Innovation has also been at the heart of Square’s growth. The company continually invests in new technology, ensuring businesses have access to modern, reliable, and secure payment solutions that evolve with changing consumer expectations
As one of the first Independent Consultants for Square in the UK, we’ve had the privilege of seeing the platform’s impact firsthand. From hospitality venues to retail stores, businesses continue to choose Square because it combines powerful technology with ease of use, making it one of the most recognised and trusted brands in the industry today.
Partners
At PenguinPay, we’re excited to be one of the first Value Added Resellers (VAR) of Shift4 in the UK. This innovative partnership positions us at the cutting edge of payment solutions, bringing the revolutionary SkyTab POS system to the hospitality, leisure, and retail sectors.
What makes Shift4 a game-changer? Their complete end-to-end commerce ecosystem is redefining industry standards, offering advanced solutions that streamline operations, enhance guest experiences, and drive growth. The SkyTab POS system along with their vast integration partner ecosystem, empowers businesses to operate smarter, faster, and more efficiently than ever before.
Get in touch today to schedule your SkyTab POS demo and see how PenguinPay can revolutionise your business.
Case Studies
From harvest to hospitality, we work closely with every customer to find the right solution for their day to day needs. Looking for a payment partner that understands your business? Get in touch with our team today to see how PenguinPay can support your business.
The system makes everything easier and more efficient, we couldn’t recommend it highly enough.
Gavin Appleby, NTFC’s Club Chairman
Challenge & Solution
When the Newcastle Town Football Club’s volunteers needed a faster, simpler way to manage the café and shop, PenguinPay stepped in implementing a modern, state-of-the-art EPOS and card payments solution, helping them to streamline their operations across all areas of the business including the café, bar, club shop and turnstiles.
Result
Increased Revenue
Real-time stock tracking
Improve Reporting
Reduce Costs
Faster Service
Improve the Customer Experience
Happier volunteers and fans alike.
Chris’s professionalism and personable approach made the entire process seamless and stress-free. We couldn’t have asked for more and are incredibly grateful for his expertise and support.
Debbie Tams, Beauty & The Bistro’s Managing Director
Challenge
As a new restaurant just six weeks away from opening, we faced significant hurdles in setting up our point-of-sale (EPOS) and payment processing systems. With only one quote on the table from Dojo and no point-of-sale solution identified, we were unsure of how to move forward. Our needs were clear but complex: an intuitive system that integrated seamlessly across Front of House, kitchen, and waiting staff, while also enabling each server to take orders and payments on their own devices. Additionally, robust Back-of-House reporting and excellent technical support were non-negotiable requirements.
Solution
Chris stepped in and truly transformed the process. He took the time to understand our business requirements thoroughly, researched the best options for our needs, and presented three tailored solutions for us to consider. We ultimately chose a fully integrated system from Baemingo and Zettle. Chris not only sourced all the necessary hardware but also arranged staff training to ensure a smooth transition. Throughout, he was available to address queries promptly, offering hands-on support and guidance every step of the way.
Result
Thanks to Chris, we launched with a state-of-the-art, fully integrated system that met all our needs: intuitive and simple to use, seamless device integration, personalised customer interactions, and a robust reporting system. The solution elevated both operational efficiency and the customer experience.
Client
Testimonials
Whether it’s a fully integrated EPOS System, Card Payments, eCommerce Gateways or Virtual Terminals, PenguinPay give businesses the tools they need to thrive in a competitive market
Notts County FC
Chris has been an outstanding advisor to have by my side. Whenever I have a question or need assistance with anything payment-related, he always has the answers. His support with customer service has been incredibly helpful, making every interaction seamless.
Duncan Adams, Sewing Direct (Beeston and Mansfield)
Chris has been a huge help to our business, not only securing us an initial great deal, but also his ongoing commitment over the past few years to ensuring we have the best system that works for us. He has a great personality which shows in his friendliness and dedication to his customers.
Mandy Stafford, Meat 4U Ltd
Great service! Five Stars ***** Highly Recommended!
Karen Ryan, Aveda Urban Therapy
Chris is lovely to deal with and I have been more than happy with the service provided.
Michael Platnauer, Boyslade Garage
Thrilled to bits with the service. Very excited about the huge savings and the convenience of having an additional card machine for free. The process was easy and fast and I’ve felt supported all the way. Thanks so much Chris. Very Happy Customer.
Alaine Skerrett, King Street Chiropratic
Chris was recommended to me to get a new deal on my card machine, previously I was with Worldpay. Chris managed to get me a deal and more than halving my current charges. The whole process was very smooth. Chris is prompt and is always ready to help, communicated well throughout the process, highly recommended.
7 Spice Keyworth
I reached out to Chris just before Christmas as he was recommended by a fellow business in Melbourne. After our initial conversation I explained what we needed in a till system and Chris immediately came up with a solution to our needs. I can’t recommend Chris and the shift 4 integrated till system solution highly enough.
Leddy’s Restaurant, Melbourne
Chris helped us to take out a new PDQ machine contract on separate occasions and on both times the process saved us money and was both straightforward and totally seamless. Would 100% recommend and wouldn’t hesitate to reach out to him again. We especially appreciated the personal touch in having someone come to us both to sign the agreement and help setup the new terminals.
Manor Organic Farm Shop, Butchery & Bakery
As part of a project, I needed to get up to speed quickly on POS and implement a cost-effective and streamlined solution. From the first meeting, it was clear Chris was very knowledgeable about his market and understood the needs of the business. He offered impartial advice and was able to answer all our questions, which instilled trust and confidence, leading to our investment in his services. At every moment of the journey, he went above and beyond to meet our needs at pace.
Oliver Charles Coaching & Consultancy
About our Founder
Chris Niblett
Founder Chris Niblett brings over 28 years of experience in IT and pre-sales roles.
His transition into the hospitality and retail sectors has enabled him to help businesses of all sizes optimise their electronic payments and EPOS systems. His passion for service-driven solutions led him to create PenguinPay, where he continues to provide tailored solutions that drive business success.
Contact Us
Ready to overhaul your EPOS and payment systems? PenguinPay is here to help you streamline operations, cut costs, and improve your bottom line.